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Frequently Asked Questions

Support

Due to the variable nature of multisite installations, WordPress Multsite is not included in our package. If you have  a multisite installation, we can support you through a customized maintenance retainer that suits your needs, performed by our HackerPress developers.

Do you have a multisite installation? Shoot us an email today to find out more about what we can do for you.

Unfortunately not. The framework within WordPress.com is such that it limits our ability to fully support their users.

That depends. Typically, small issues will take us about 4-8 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go. No issue is too big for us to handle.

Yes! If you subscribe to either the Intermediate or Advanced Plan, the probability of a hack is extremely low due to the layers of protection that are included in your plan. However, we are prepared to respond to attacks swiftly and usually without notice from your visitors.

If your site breaks while it's in our care, we will do our best to fix it immediately (if it's an obvious or known issue) followed by an email notification to your account's contact of record.

If the fix is unknown or not immediate, we will roll the site back to the most recent backup (created before the update).

If it's discovered that the problem was caused by a plugin or theme update we'll spend up to one (1) hour of time fixing/troubleshooting the issue – if we cannot fix within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.

About Us

We know it is hard to hand off your website credentials to a stranger. We hope to earn your trust by giving superior service and always doing what is best for our clients. If you would like to talk to someone before signing up, feel free to call Bryon, the owner of HackerPress, at (404) 430-4050.

HackerPress is headquartered in Atlanta, Georgia. In addition to our core office, our technical support team spans the globe in cities including Vancouver, Manila, Cape Town and Perth.

Other Services

That depends. Typically, small issues will take us about 4-8 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go. No issue is too big for us to handle.

That depends. Typically, small issues will take us about 4-8 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go. No issue is too big for us to handle.

Hosting

We are now! As of January 2019 we began bundling our Managed Care service with hosting to deliver a complete turnkey solution for our clients. We also maintain partnership relationships with top hosting companies such as SiteGround, Kinsta, WP Engine, and others.

No, you don’t – but we will most likely recommend one of our preferred hosting partners. Your website is an investment and you should pay for quality hosting. There are a variety of low, medium and high cost hosts we recommend. We’ll help you choose which is right for you and provide a signup link. You can also get hosting from us and take advantage of the savings and operate completely turnkey.

If your host does not support any of our recommended backup options or does not meet our minimum requirements for hosting, you may not be eligible to receive all benefits of our service.

A Staging Server gives us the ability to test new (and updated) themes and plugins  on your site before they go live on the Production Server. We can also see how a new design may look while it's being drafted before going live.

Dedicated server hosting means that your website is the only site hosted on the server. With shared hosting, the amount of disk space and bandwidth you are allotted is limited because there are others sharing the same resources. With shared hosting you will be charged if you surpass your allotted amount of resources.

Contacting Us

We know it is hard to hand off your website credentials to a stranger. We hope to earn your trust by giving superior service and always doing what is best for our clients. If you would like to talk to someone before signing up, feel free to schedule a call with a HackerPress team member.

The best way to reach us to be sure that your request gets a prompt response is by emailing us at support@hackerpress.com.

Additionally, you can reach us by chat, phone and our Contact Page.

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